Job Description
Event Registration Technician - Independent Contractor
Overview
We are seeking a skilled and reliable Independent Contractor to serve as an Event Registration Technician for our Badging department located in East Rutherford, New Jersey. This role involves conducting on-site event registration processes, ensuring a seamless and professional experience for attendees. The contractor will work on a per-event basis, providing technical expertise and excellent customer service. Independent Contractors have the ability to accept and reject assignments. The ability to travel is a must. Assignments are generally within a 100-mile radius, but additional assignments outside of that area may be available, as needed.
Responsibilities
Setup and Configuration: Set up and configure event registration systems, including software (e.g., Eventbrite, Cvent, or similar platforms), hardware (e.g., laptops, tablets, badge printers, RFID), and network connectivity.
On-Site Registration: Manage check-in processes at event venues, including scanning tickets, issuing badges, and troubleshooting registration issues.
Technical Troubleshooting: Resolve technical issues related to registration software, hardware malfunctions, or connectivity problems in real-time.
Data Management: Ensure accurate collection and entry of attendee information, maintaining data privacy and compliance with regulations (e.g., GDPR, CCPA).
Customer Service: Provide friendly and professional assistance to attendees, addressing questions and resolving registration-related concerns.
Reporting: Generate post-event reports on attendance, registration metrics, and any technical issues encountered.
Collaboration: Work closely with event organizers, IT teams, and other vendors to ensure a cohesive event experience.
Qualifications
Experience: Minimum of 2 years of experience in customer service, event registration, technical support, or a related field.
Technical Skills: Proficiency with event registration platforms (e.g., Eventbrite, Cvent, RegFox) and familiarity with hardware setup (e.g., printers, scanners, Wi-Fi networks).
Problem-Solving: Strong ability to troubleshoot technical issues quickly and efficiently under pressure.
Communication: Excellent verbal and written communication skills to interact with attendees and event staff professionally.
Adaptability: Ability to work in fast-paced environments and adapt to changing event requirements.
Reliability: Punctual, dependable, and able to work flexible hours, including evenings and weekends, depending on event schedules.
Certifications (Optional): Knowledge of data privacy regulations or certifications in event management software is a plus.
Requirements
Must provide own laptop and necessary equipment (unless otherwise specified by the client).
Reliable transportation to and from event venues.
Ability to work independently with minimal supervision.
Must sign an independent contractor agreement and provide proof of insurance (if applicable).
Compliance with all relevant health and safety protocols at event venues.
License/Certification
Driver's License (Preferred)
Must be able to pass a background check
Location
On-site events primarily located in New York, with potential for travel to other locations.
Schedule
Day shifts
Early mornings
Monday to Friday
Some weekend, mostly travel
Contract Terms
This is a project-based, independent contractor position with no guarantee of ongoing work.
Contracts will be issued on a per-event basis, with the possibility of recurring engagements based on performance.
Compensation
Paid per event, with rates ranging from $25-$50 per hour, depending on experience and event complexity.
Payment terms will be outlined in the independent contractor agreement.
No benefits provided; this is a 1099 independent contractor role.
Travel expenses or equipment rentals may be reimbursed, subject to prior approval.
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