Luxury Spa Director role at SBH Fashion in Charlotte, NC. This flagship luxury skincare destination is hiring a Spa Director to lead spa operations in a high-end environment, focusing on client experience and staff performance. The Spa Director will oversee all spa operations and report to the CEO. Overview Location: Charlotte, NC. Company operates with locations in other cities and emphasizes results-driven treatments and luxury customer experience. Responsibilities Responsible for the development, supervision, management, and growth of the spa & staff. Interact with clients, providing brand & product knowledge. Generate events & build awareness to drive revenue and grow the business. Interview, train, schedule, monitor employee performance, and complete payroll for all personnel; adhere to meal break policy and proper payroll procedures. Review all feedback and comments from guests and make necessary adjustments while adhering to brand standards. Assist with the development of policies & procedures, to streamline processes across all doors. Conduct regular staff meetings to keep employees informed of spa policies and changes as well as ways to increase sales and improve client experience. Convey clear instructions and guidance to the staff and establish working relationships that attain a high level of effective employee morale. Maintain a safe and hazard-free environment for all staff and members and promote safety awareness at all times. Qualifications Excellent verbal and written communication skills. Ability to multi-task in a high-volume and demanding environment. Must be flexible with schedule – able to work weekdays, weekends and holidays. Create a motivating & positive work environment. Social perceptiveness and situational awareness, especially in a luxury environment. 5+ years of customer service experience. 4+ years of supervisory/team management experience. Knowledge of Microsoft Office. Perks & Benefits 401(k) Health, Dental, and Vision Insurance Paid Time Off Generous Employee Discounts A luxurious, supportive work environment committed to your growth Seniority level Director Employment type Full-time Job function Other Industries Staffing and Recruiting #J-18808-Ljbffr SBH Fashion
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