Service Advisor Job at Direct Discount Tire, Stillwater, OK

SFRacHRsbEVTR3JjN3dJM29MdVoyVysy
  • Direct Discount Tire
  • Stillwater, OK

Job Description

Job Description

Job Description

Description:

Join the team at Direct Discount Tire as a Service Advisor and become a key part of a welcoming and energetic environment! We're looking for someone who is enthusiastic, team-oriented, and takes pride in representing our company with a warm and professional attitude.

Experience in automotive repair, maintenance, and tire sales is definitely a bonus, but most importantly, we’re searching for someone with a positive spirit, a strong work ethic, and a heartfelt dedication to providing outstanding customer care. This is a rewarding opportunity for those who thrive in a lively, competitive setting and love helping people get back on the road with a smile. This job is demanding and competitive, requiring an individual with a positive attitude, a strong work ethic, and a genuine commitment to delivering exceptional customer service.

Essential Functions

  • Promptly meet and greet every service customer in a friendly and courteous manner.
  • Listen to customers' reasons for bringing their vehicle to the service department.
  • Provide logical diagnostic services or repairs to address customers' concerns.
  • Provide accurate estimates for all recommended services or repairs.
  • Maintain open communication with technicians and the shop foreman regarding job status updates.
  • Handle minor customer complaints and misunderstandings with courtesy and tact, without exacerbating the issues.
  • Make policy adjustments within the guidelines and budgets established by management.
  • Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
  • Write and complete work orders, explain the work done to the customer, and collect payments.
  • Strive to ensure that every customer is delighted with the level of service the shop offers.
  • Provide superior customer service at all times.
  • Make yourself available for and complete all required and additional training offered by the Company.
  • Perform other duties as required by management.
  • Adhere to company policies and legal regulations at all times when conducting business.
Requirements:
  • Customer Service background
  • Automotive background
  • Able to stand for long periods
  • Ability to work with computer system
  • Learn Tiremaster program

Compensation details: 16-18 Hourly Wage

PI3075b82f6ec5-25405-38984377

Job Tags

Hourly pay,

Similar Jobs

Westin Homes

Model Home Specialist Job at Westin Homes

 ...Job Description Job Title: Model Home Specialist Company: Westin Homes Location: Full-Time, On-site, Sugar Land, TX Summary/Overview: A fantastic opportunity for someone who loves the details and thrives in a dynamic fast-paced environment! This role...